CONTACT OUR CUSTOMER SALES 020 8912 1515 423 Edgware Road, London

Terms and Conditions

COMMITTMENT

Positive Branding pledge to attain the highest levels of quality and service for our customers. We will communicate with you on a regular basis to provide excellent customer care. We always strive to fulfil your order in the quickest time possible so you can start enjoying your garments. Please check lead-time at time of placing your order.

QUOTES

Positive Branding will supply the customer with a written quote which needs to be signed off by the customer before commencement of work and all work undertaken thereafter will be charged for in full.

SAMPLES

All design and origination work including proofs and samples will be charged for at the artwork origination fee which will be agreed with the customer.

OWNERSHIP OF ARTWORK

All artwork, screen and embroidery originations remain the property of Positive Branding unless requested at the time of origination when they will be returned to the customer on completion of the order. The image remains the copyright of the customer; the embroidery disks and screens remain the property of Positive Branding. All images are stored securely for an indefinite period free of charge. We will, under no circumstances, use the artwork for any work other than that agreed with the customer.  Names, addresses and other details of customers are confidential and are not passed on to any third parties.

CUSTOMER SUPPLIED GARMENTS

In the instance where the customer supplies the garments to Positive Branding for embroidery/printing, it is usual with this type of work that orders are undertaken on the understanding that the final number supplied may be up to plus-or-minus 10% of the quantity ordered or 2 garments, whichever is the greater, and charged for accordingly. No liability for spoilage can be accepted when printing or embroidering customer’s own garments.

SIZING

All sizes are approximate and are given as general guidance only. Please be aware that unless otherwise stated, the sizes quoted are ‘to fit’ in inches. They are not indicative of the actual size of the garment as some styles are designed to be worn loose/baggy and others are designed to be worn fitted. You must ensure garments are suitable before ordering. Colours, shades, materials and sizes of goods may vary to a minor extent from those illustrated in our catalogues and from batch to batch.

DELIVERY / COLLECTION

Collections can be made with prior arrangement.

Otherwise, all deliveries will be despatched by courier and charged at cost.

PAYMENT

All non-account customers will need to pay in full prior at time of ordering goods. For existing credit approved customers, our credit terms are 30 days net from invoice date. We accept cash, credit & debit cards or cheques made payable to Positive Branding. All prices are subject to VAT at the prevailing rate.

GARMENT RETURNS

All orders are thoroughly checked for faults before despatch. In the unlikely event of goods being faulty on receipt, we will accept the garments back within 5 days of supply and this will be subject to our reasonable discretion. Washed or used garments will not be accepted back under any circumstances.

Download these Terms & Condition as a PDF Terms & Conditions PDF

happy customers...

Screen Printing Services

We are able to produce deigns with up to 8 different colours – all produced on modern automatic print presses. This process is best suited to large volume orders. We have fixed timelines so you know when to expect delivery of your screen-printed garments. For new customers, we will prepare the layout and email a PDF to you for approval usually within 48 hours. Once we receive your approval (or if it's a repeat order), production will start and your garments will usually be despatched within 7 working days. We specialise in offering a range of printed t-shirts that can be used for screen printing services.

Transfer & Vinyl Printing

The easiest way to describe transfer and vinyl printing is to ask you to think about the name and number on the back of a football player’s shirt. The player’s name and number is cut from vinyl material and applied by a heat press. Transfer printing is similar in that the design is printed onto a transfer sheet and then applied using a heat press. Both these processes are suitable for small quantities of a design with many colours or individual monogramming (name and numbering). Heat pressing garments requires us to select the best combination of time, pressure and heat to ensure the design is permanently applied onto the garment and is durable. Once we receive your approval (or if it's a repeat order), production will start and your garments will usually be despatched within 7 working days.

Digital Printing (DTG)

This is a relatively new process, and the easiest way to describe DTG printing is to imagine a t-shirt being put through your desktop inkjet printer. Whilst the process and hardware is a lot more sophisticated, the essence of the print is the same. This process works brilliantly for low volume orders. Once we receive your approval (or if it's a repeat order), production will start and your garments will usually be despatched within 7 working days. Why not use the Call Me Back feature on the right of this page to find out more or, if you are satisfied, simply get a quote?.

About Screen Printing

Screen printing first appeared in China in 1960 during the Song Dynasty. It arrived in Europe in the late 1700s and until the 1960s was referred to as ‘silk screen printing’. Techniques, materials and inks have greatly improved but the basic method hasn’t changed that much in over a thousand years. The process now involves taking a design, separating it into the individual colours and ‘shooting’ (a photographic process) the image onto a screen, which is in fact a very fine mesh held taught by a frame. Then squeezing coloured ink through the screen onto the garment. A separate screen is required for every colour printed. Today we use extremely durable inks that will last many years and many washes.

Embroidery Services

We don’t just embroider logos and designs on t –shirts, hoodies, work fleeces and many more, we can also embroider logos and designs onto bags and holdalls. Embroidery also works well on garments that need industrial washing such as overalls and coveralls. The design is usually placed on the front of the garment on the left breast pocket position (this is known as ‘left breast as worn’) but can be placed anywhere including the sleeve, nape of neck and across the shoulders.

Our embroidery service starts with the original design. Our customer will send us the design (preferably as a jpg or PDF) and we will ‘digitise’ the design, so that a computer can understand it.

Once we have created this file we will email a PDF visual of the design to our customer to check if the design is correct. We have fixed timelines so you know when to expect delivery of your garments. For new customers, the process of creating the digitised design and emailing a PDF to you for approval will usually be completed within 48 hours. Once we receive your approval (or if it is a repeat order), production will start and your embroidered garments will usually be despatched within 7 working days. Why not use the Call Me Back feature on the right of this page to find out more or, if you are satisfied, simply get a quote?

About Embroidery

Embroidery is the method of decorating a garment using needles and coloured threads, a bit like a miniature tapestry.

The embroidery can be simple text such as a company name or a very detailed design such as a military crest. Our modern computer controlled embroidery machines run 12 colours so you can use up to 12 colours in your design at no extra cost.

Typically, company logos have between two and four colours. Embroidery is suitable for all types of garments including t-shirts, polo shirts jackets, sweatshirts and fleeces as well as baseball caps and beanies.

Embroidery Example

Promotional Clothing

We supply promotion clothing such as polo shirts, printed t shirts and hoodies as well as corporate gifts to a huge number of diverse organisations; from church groups to sports clubs and multi-national companies to charities.

What they all have in common is that their promotional item must make a statement. This may be a simple logo and slogan on a polo shirt for staff to wear at a trade exhibition or a corporate gift with a marketing message. Sometimes they’re used as a giveaway with a purchase or to promote a new product.

The one thing we know for sure about your promotional event is that the start date won’t change – so ensure you use a company that fully understands your deadline (that's us).

Clothing has for a long time been used as a promotional tool. It is cost effective, long lasting and people love a useful freebee. We print and embroider t-shirts, polos and sweatshirts at high speed and in volume to ensure your event deadline is met.

Promotional Merchandise

Promotional gifts are an ideal way to give an existing customer or prospective customer something by which they can remember you and your company. From printed pens and sticky note pads to the latest USB memory sticks - we can brand almost anything.

Showroom

Visit our North West London clothing showroom and try before you buy! We specialise in providing high speed, high quality embroidery and printing onto corporate clothing, workwear and uniforms. Our London location allows us to serve Marketing/PR agencies, Financial Institutions, Charities, and 000's of businesses that value doing business with a London based company.

The showroom is an integral aspect of our business. Although many of our customers buy by telephone or over the internet, our showroom offers our customer the opportunity to visit and benefit from our years of experience.

Customers can look, touch and feel the garments and compare with similar styles. It is also useful for the sales staff here to be able to go into the showroom and check the specification of a garment and then report back to the customer.

London Embroidery Services
London T-Shirt Printing
London Promotional Products